Hello WizKids Fans,

As we adjust to the rapidly developing Covid-19 situation, we wanted to provide an update regarding the status of our Product Replacements program.

We are still actively fulfilling replacement requests, and the system is still live and available to any customer who wishes to request a replacement; however, there may be a longer wait than usual for request fulfillment.

For those seeking to request a product replacement, please follow the instructions below to create a replacement request in our replacement system:

  1. Go to https://win.wizkids.com/replacements/rs_index.php
  2. If you do not have an account yet, click the link “Sign Up”
  3. Once you have an account, log into the system
  4. Fill out all your contact information
  5. At the top left of your screen, click “Create a Request”.

Should you have any questions, please contact our replacements team at wkreplacements@necaonline.com for assistance.

We appreciate your patience and understanding.

-The WizKids Team