Baldur’s Gate 3 Character Boxed Set Update

As a company, WizKids seeks to create products that enhance and add to the enjoyment of game play. We want our customers to build long-lasting, fond memories around game nights with friends and family using our products.  

Unfortunately, we missed the mark on this goal with the D&D Icons of the Realms: Baldur’s Gate 3 Character Boxed Set. If you purchased this set through our online stores, we will be offering a full refund to those who are unsatisfied with their set. To begin a request, please contact customerservice@wizkids.com.  

We’re aware of the recent reports and complaints and are taking them seriously. Our team is currently investigating these issues and taking action to make this right for those whose purchases were negatively affected and to ensure these issues do not recur in future products and reprints. 

If you purchased your set from a local retailer, please return it at your point of purchase for a full refund. If you have any issues, please reach out to us for assistance at the email above. However, if you wish for a product replacement, we ask that you create a case through https://win.wizkids.com/replacements/. We will work with you to provide a product replacement and ensure that it meets the standards expected.  

Should you wish to discuss this further or have additional questions, please contact our customer service team. They will assist you with your specific needs.  

Please accept our sincerest apologies for the frustration and disappointment these quality issues caused our customers. We, too, feel the same as the final product did not meet our expectations or that of our Wizards of the Coast partner. Our teams are working to find the best solutions to resolve this for all involved and to work with you, our customers, to fix this. We appreciate your patience as we focus on getting back to those affected and helping them with their refunds in a timely manner.  

With Sincerest Appreciation,  

WizKids