We’re sorry for the inconvenience and hope to rectify your situation shortly. Please follow the instructions below to create a replacement request in our replacement system.
- Go to http://win.wizkids.com/wrs_index.php
- If you do not have an account yet, click the Sign Up button at the top of the page.
- Once you have an account, log into the system by clicking the Sign In button at the top of the page.
- Once you are logged in, click the Create A Package button at the top of the page.
- Follow the instructions on the screen to create a replacement package.
- Once you are satisfied with your package, click the Save Package button.
- The next screen will display your package details and prompt you to click the Finalize Package button.
- After your package is finalized, you must print out a packing list by clicking the Download Packing List button.
- Follow the remaining instructions on the packing list to prepare and send your package to us for replacement.
For all other replacement request inquiries, please click here.