Important Update on Distribution Challenges

Dear HeroClix and WizKids Fans, 

Thank you for your patience as we delved into your concerns. Over the past few weeks, we noticed an increase in fan comments focused on difficulties finding products in stores, particularly concentrated around DC HeroClix: Lantern Legacy and other products releasing around the same time. 

It's frustrating to see our players' excitement over various products diminish due to delays. The good news is that this is a delay and not a cancellation. International retailers will still be receiving the products that they ordered. Even so, we sincerely empathize with our international customers and hear your frustrations. 

The current global landscape influenced some distributors to carefully consider their shipping plans in an effort to optimize common importing and exporting practices. 

Regrettably, these distribution decisions took place out of our hands, leading to issues with international product availability upon release, especially in Canada and Mexico. Our team is working to improve processes for these regions, as well as for international customers in Europe, Latin America, and Australia.  

We investigated your concerns about limited availability of DC Comics: Lantern Legacy in local stores.  The perceived shortage is due to a few factors, including the ever-improving quality of the product, overall interest in HeroClix and the DC Comics brand, and distributor buying habits. The good news is that more product has arrived at our warehouses and will begin flowing through to retailers in the coming days. This set was printed at a quantity informed by historical sales data, and there are still plenty booster bricks to fulfill any outstanding orders. 

In most situations, players who pre-ordered products through their local stores will get their orders once these distribution delays are resolved. However, if a retailer originally placed an order through our former distribution partner, GTS, this may not be the case. When GTS exited our distribution network, we urged retailers to try to re-order through other distributors. It has come to our attention that not all retailers were able to successfully place their replacement orders or cancel their orders with GTS. 

If this is the case for you or your store, please contact us. For customers please email us at customerservice@wizkids.com and for retailers please use our retail support email at retailsupport@wizkids.com and include the following information: 

– Store Name
– Contact Name & Phone Number
– Quantities & SKUs Ordered from GTS 

With a multi-decade legacy, HeroClix continues to grow, and this release speaks to that. DC HeroClix: Lantern Legacy outperformed our expectations, which is great news and demonstrates the efficacy of our efforts across development, production, organized play, and marketing. We encourage distributors and retailers to take a proactive stance when planning their orders for future HeroClix sets to ensure that our players have adequate access upon release.  

We sincerely apologize for the disappointment and discontent that product availability issues have caused, especially in connection with the upcoming World Championships.  We understand that the lack of timely access to new products limits the ability of competitive players to build teams and practice for major events and affects the overall experience to enjoy new products for players in general.  

There will be opportunities to acquire new figures from DC HeroClix: Lantern Legacy through participation in various events. Some DC HeroClix: Lantern Legacy products have been reserved for use at WizKids Worlds, including a limited amount of Retail Chase Boosters. 

The HeroClix community is exceptionally welcoming and supportive, so we are confident that personal connections can be made at the event that will lead to productive trades, loans, and sales. We are hopeful that we can come together to make this year's Worlds Championship an incredibly fun and positive experience for everyone despite the challenges created by product availability.